About Lauren
Professional Journey
I am a versatile mixed-method UX Researcher with extensive experience in conducting user research, informing strategy, and optimizing user experiences. My strong analytical, interpersonal, and problem-solving skills have enabled me to excel in both in-house and consultant roles.
Research methodologies I have experience with:
Ethnographies
Diary Studies
Usability
In-Depth Interviews
Survey Research
Intercepts
Focus Groups
Contextual Inquiry
Co-Design Workshops
International Research
Experience
Professional Background
Senior UX Researcher
Whole Foods Market / Amazon (contract)
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Plans, executes, and socializes end-to-end qual and quant research for Amazon Fresh and Whole Foods teams.
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Research on mobile-first experiences for communicating delivery and pickup availability and pricing led to increased conversion and better transparency for users.
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Research to support the development of 1P Enterprise tools to save $3M annually.
Research Program Manager
Meta (contract via Rose International)
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Led cross-functional project teams of software engineers, program managers, and operations leads to execute large-scale research projects and integrations in the VR hardware space for Reality Labs Research - Pittsburgh.
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Removed barriers to project roadmaps and escalated risks in order to keep the research program on schedule.
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Managed vendors and $11M budget to meet program goals and communicate projections to leadership.
Head of UX Research
360Learning, Inc.
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Created the UX Research program by conducting and overseeing end-to-end generative and evaluative research for 12+ teams in an L&D SaaS company.
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Developed a program of continuous research to track usability metrics for core user journeys using UserTesting, resulting in product improvements that positively impacted KPIs.
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Implemented strategic research on 0 to 1 workstreams, such as incorporating generative AI content in product.
UX Research Manager
AnswerLab
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Managed a team of 6+ researchers by overseeing quality of work as well as focusing on long-term career growth, coaching, and efficiencies.
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Provided oversight on complex, large-scale qual and quant research projects for Google clients.
Senior UX Researcher
AnswerLab
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Focused on strategic, multi-method qual and quant research for B2B and B2C clients, including Google, Apple, Meta, American Express, and Uber.
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As a Team Lead (08/2018-01/2020), supervised and mentored a team of researchers.
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Highlights included qualitative research with K-12 educators to understand the effectiveness of the Google for Education platform.
UX Researcher
AnswerLab
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Focused on strategic, multi-method qual and quant research for B2B and B2C clients, including FedEx, National Grid, and TripAdvisor.
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International research SME with experience creating templated training materials and SOPs.
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Highlights included ethnographies and diary studies to understand traveler’s in-trip planning processes for obtaining authentic experiences.
Education
New York University
Master of Arts
Psychology
University of Pittsburgh
Bachelor of Science
Psychology & Spanish
Magna Cum Laude
Contact
Get in touch to discuss collaboration opportunities, UX research projects, or to provide feedback. I look forward to connecting with you.